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Bag Check Guidelines
First, as a shop or store owner, you must clearly display a sign at the store entrance to show customers it is a condition of entry into the store that you intend to search their bag. This sign must be clearly displayed at all times. You should ensure that it is shown at all entrances to your store. For supermarkets, it is also common to have the sign displayed at every checkout counter.
If you have visibly displayed this sign, your employees can ask customers to open their bags to check the contents upon them exiting the store. While they can look inside the bag, it is essential that they do not touch the contents. Suppose your employee is attempting to search a bag and some other items of the customer are blocking their view. Your employee should request the customer to move the items. The customer may move the items within the bag or remove them entirely to provide a better view.
Bag Check Consequences
If a customer refuses to allow staff to search their bag, your employees have the right to ask them to leave the store and not return. However, it is crucial to note that if your staff conduct the bag check without permission, it may result in an assault charge for both the employee and your business. This includes forcing a customer to open their bag or physically touching a customer.
If your employee has breached the rules regarding lawfully checking customers’ bags, you should seek legal advice immediately. If a customer takes legal action against you, this can be:
costly;
time-consuming; and
disadvantageous for your reputation.
If your employees suspect a customer has stolen items, they can call the police or shopping centre security. However, it is important to know that if the customer is innocent, you may face action for false imprisonment. |
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