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以前记得有人问过一个这样的open question “Assume you are working in a large department store. A customer approaches you and starts shouting at you about a faulty product purchased in your department. The customer is irate and starts to make a scene. Describe how you would handle this situation.” 有个有经验的店员做了很好的回答和分析 可惜我找不到那个帖子了，搜索也搜不到，哪位还记得的同学帮我给个链接出来，谢谢  |
