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Cloud based Support/Help Desk Software

2015-1-9 13:26| 发布者: Artcore | 查看: 2436| 原文链接

COO要俺评估一下Cloud based Support/Help Desk Software.

个人倾向Zendesk, 不知各位有什么好的建议？

Support SLA Management
Multi-channel Support (Email, Phone & App)
Knowledgebase
Self-Services
Canned Response
Real-time Reporting
Scalable

顿首叩谢！
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