Job Opening in Reuters

TheWayIam

If anyone is interested in the following position and thinks him/herself is qualified, plz send an email to:

linsuo@yahoo.com

I will make a referral for you....

Reuters is the leading global provider of news, financial information and technology solutions to the world's media, financial institutions, businesses and individuals. Reuters' strength is its unique ability to offer customers around the world a combination of content, technology and connectivity. Its premier position is founded on a reputation for speed, accuracy, integrity and impartiality as well as continuous technological innovation.

Customer Relationship Management Executive

Role and Responsibilities:



Reuters Support  is the high profile first point of contact for customers wanting help on any Reuters products or services. The aim is to provide an efficient and effective place for customers in Asia to contact, where they can be assured that their queries, which include data, functionality and technical, will be answered promptly, accurately and professionally by telephone or electronically.



The Customer Relationship Executive requires an individual with Reuters support credentials to contribute to the overall satisfaction level of our customers through providing effective and courteous support to customers This includes keeping a clear and active focus on customer satisfaction, and maintaining a patient friendly manner.

To achieve this in an efficient and confident manner, staff will need to ensure their own knowledge and experience are sound and kept up to date. Staff will need to develop a solid understanding of the financial markets, and how the Reuter's information and products fit into this market.

Key Responsibilities:

Respond to customers' enquiries relating to information, historical information, product functionality and fault calls. Filter and escalate other enquiries relating to billing, service fees and contracts to the appropriate department  
Issue and update appropriate notification when outages are of a major nature by following the appropriate procedures  
Manage resolution process for customers relating to real-time/historical data, applications and technical where appropriate  
Track call progress and proactively call customers with call status or resolution  
Identify and escalate problems affecting a number of customers or influencing timely resolution to a customer call. Escalations to include team leader and other support groups, sales or engineering groups as appropriate  
Contribute to the Asia CRMC team by being committed and demonstrating best practices.  
Logging and classifying all calls and requests for assistance in the call tracking database  
Resolving as many queries as possible on the first call  
Recognise and escalate recurring problems  
Required Skills, Knowledge and Experience



Experience with Reuters products and data or sound previous experience in the financial markets
3000Xtra Certification an advantage
University qualified
Experience in a Customer Service or Call Centre environment  
Ability to work as an effective member of a team  
Ability to communicate well with customers and colleagues  
Confident with call centre technology  
Detail orientated  
Patient and composed  
Socially confident  
Language Requirement: X Language and Fluent English
Reuters is an equal opportunity employer. Qualified employees will be given consideration for all job openings without regard to race, colour, sex, religion, national origin, age, disability, marital status, parental status or sexual orientation

Requirements:  
Job Level  Professional/Specialist  
Locale  Australia - Sydney  
Regional Area  Australia/New Zealand  
Language Competence  English  
Locale - Americas  None  
Expertise  Customer Service/Support/Administration, Banking and Brokerage  
Education  Bachelors/BA or equivalent work exp.  
Experience  2-3 years  
Job Type  Full-time  
Preferred Language  English