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http://www.foodauthority.nsw.gov ... ood-and-businesses/
3. How do I make a complaint about food or a food business?
The NSW Food Authority is responsible for ensuring that NSW consumers get access to safe and correctly labelled food.
If you have a problem with food or a food business you can contact the Authority by:
* Telephone on 1300 552 406
* Facsimile on (02) 9647 0026
* Email on contact@foodauthority.nsw.gov.au
* Letter to:
Consumer & Industry Contact Centre
c/- NSW Food Authority
PO Box 6682, SILVERWATER, NSW, 1811.
Alternatively, contact your local council. The Authority and local councils share the workload and have agreed to refer complaints to each other depending on who is best placed to address them. Either way, your complaint gets into the system and will be dealt with by the most appropriate organisation.
It is important that if you are feeling unwell you should separately seek medical advice.
What you need to tell us
Providing the following information will help the Authority investigate your food poisoning complaint:
* The nature, time and location of the incident;
* Details of the restaurant, function or event where you believe you consumed the contaminated food including full street address details;
* If anyone has become ill, their symptoms and when they started to become ill;
* What they ate at the suspected meal and what others ate as well, including dips and sauces;
* If there is any left over food that could be tested if an officer determines this is warranted;
The Authority works in co-ordination with the NSW Department of Health. Depending on the circumstances, someone from NSW Health may request more information from you.
As well, depending on the situation the Authority may not be able to proceed with an investigation unless you can provide certain details. The Authority will always let you know if this is the case, and why.
You may be asked if the details of your complaint can be shared with other organisations, including government bodies which may be better placed to investigate your concerns. It is the Authority’s policy to not give your details to the food business unless you agree in advance.
There are some complaints the Authority will not investigate:
* Complaints not about food or food businesses;
* Frivolous, vexatious, retaliatory complaints or complaints not made in good faith;
* Where there is insufficient information available;
* Issues relating to changes in the Food Standards Code. These should be directed to Food Standards Australia and New Zealand on 1300 652 166 (within Australia);
* Issues relating to poor customer service, product warranties, weights and measures. These should be directed to the food business or the NSW Office of Fair Trading on 13 32 20;
* Issues relating to nutrition and healthy eating. These should be directed to a medical advisor or area health service (see www.health.nsw.gov.au/iasd/areas/);
* Issues relating to liquor licensing. These should be directed to the Liquor Administration Board on (02) 9995 0300;
* Issues relating to noise or the local environment. These should be directed to the local council (see www.dlg.nsw.gov.au).
Sometimes complaints may have been properly investigated directly by a food business or in some cases by other government agencies before the Authority is notified. The Authority may not investigate such complaints any further if there is no public health risk, evidence of significant food process failure or significant breaches of legislation. |
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