|
此文章由 patricb 原创或转贴,不代表本站立场和观点,版权归 oursteps.com.au 和作者 patricb 所有!转贴必须注明作者、出处和本声明,并保持内容完整
原帖由 zn7726 于 2007-12-19 00:15 发表 
newaussie, 请你回答我这个问题
OFFSET ACCOUNT, 你开了这个户口之后还有人为的叫贷款中心的人给LINK起来,也就是OFFSET FUNCTION要给激活.你要打电话给MORTGAGE CENTER 132558 去CONFIRM
这句话在westpac的哪 ...
To LZ
You don't need to call mortgage centre to link your offset account after settlement.If you choose the Westpac Rocket loan,you should have signed page in the loan offer to link the offset.
However sometimes for different reasons,such as wrong account type or staff's misstake etc,offset is not loaded after settlement,then you can contact your loan manager or any Westpac branch or Mortgage centre to fix the problem.
I'm not trying to just say something nice about Westpac.I know this things do happen sometimes,which is quite annoying to the customers (to me as well especialy when it happens to my cutomers),however I can assure you it's not the bank's or staffs' intention to charge you extra interest.At the end of the day,the bank has to refund all the interest to customers if it's our fault.I have heard of customer getting refund of 2 years' interest for that reason.
For all the customers choosing the Westpac offset account,there is an easy way to confirm if your offset is linked,that is when you receive the statement,it shows your offset (rocket) account balance on it and tells you how much interest you have saved from the offset,if the offset is set up.
Hope it helps you.
[ 本帖最后由 patricb 于 2007-12-19 11:11 编辑 ] |
评分
-
查看全部评分
|