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BSA currently has a role available based in Sydney Olympic Park for a HELP DESK ADMINISTRATOR to maintain and administer general helpdesk functions within the BSA I.T team.
This role will require the following from the successful candidate:
• Administer helpdesk software and redirect problems to the appropriate resource
• Document helpdesk functions / procedures for future reference
• Prepare activity / KPI reports from the helpdesk software
• Monitor and maintain adequate stock for all IT resources
• Deal with vendors and suppliers around stock ordering and software activations
• To provide with the Helpdesk Team a co-ordinated approach to the closure of Helpdesk calls
• Follow standard help desk procedures
• Log all help desk interactions
• Data entry
The successful candidate will have:
• A keen interest to develop a role within IT
• Able to appreciate problems and identify, assess and implement solutions
• Must be a self starter
• Excellent communication skills
• Attention to detail
• Problem solving/problem analysis
• Customer focus
To apply for the below role you are required to forward your application and resume to hr@bsa.com.au by Monday, 6th August 2012. |
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台式三杯鸡.。。。。。。。。。。。。 (2011-8-30) chesecake 
发表于 2012-8-2 11:54
