TPG合同外ADSL用户，终止合同时被收了$40，公允吗？

i.am.a.swan

TPG合同外ADSL用户，终止合同时被收了$40，公允吗？
因转去其他nbn，终止合同时被收了$40。我用tpg很久了，合同期早已结束。

- Username:
- Customer ID:
- Cancellation date: 7/3/2020
- Cost for service during 30 day notice period: $40.00
- Early termination fee: $0.00
- Less paid-up credit on current service: $51.60
- Total amount to be debited: $-11.60

---

另外一元的保号plan还挂着，估计mobile number porting out的时候还有drama.

cxy0614

我提前30天给取消通知，没付过这个钱

cnmxiu

这是想留你呀

auvime

TPG有霸王条款，接到取消请求后30天才能转走。可以提前转走但是同样要扣30天的钱

想买房的草

手机转走收了我11。

qhh50789

同被TPG的霸王条款坑过

dafa

一定要写信去把20刀电话费押金要回来，我把5年前取消的投资房adsl的电话押金都一起要了回来。customer_relations@tpg.com.au
Dear Sir,

As discussed, you have have $17.27 unused phone deposit from your account with Customer ID xxxxx and then $20 from your account with Customer ID xxxxx. Please provide your bank detail (Account name; BSB and Account number) to process the refund. The refund will be process within 3-5 working days.
I write to inform your that I am going to refund the $17.27 and $20 to the provided bank account that may take 3-5 working days.

Please let me know if you have any other concern.

Regards,

Jericho Manahan | Customer Relations Case Manager |

brianzzh

对的，手机号转出去以前收9刀，现在11刀，操蛋的TPG